Frequently Asked Questions
What is your returns policy?
If for any reason you are not satisfied with your purchase you can return your goods within 14 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.
Please note this doesn't apply to made to order, non-standard, customised or special order products.
How do i return goods?
Please note that returns will only be accepted in the original inner and outer packaging in the same condition as received. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. Margarita Bonita reserves the right to refuse a refund on the item, or issue a credit note for the original selling price if the product is not returned in a perfect condition.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT IS PLACED?
HOW LONG DO REFUNDS TAKE?
WHAT HAPPENS WITH FAULTY OR DAMAGED ITEMS?
Margarita Bonita is happy to arrange the collection of any damaged or faulty goods. Once we have received the returned item, it will be inspected and a repair or replacement will be arranged at our expense. Please note that failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement.